06 May Supporting family and friends
The Hotline often hears from people who want to help friends or family members improve their literacy skills.
Recently, Jane (not her real name) called the Hotline looking for advice on how she could support a friend—a young man with literacy gaps. He said that he had stopped learning to read in Year 3 and was now seeking help after breaking his back in a mining accident at work. Realising he would no longer be able to do physical work, he wanted to build his literacy skills to increase his opportunities for other types of employment. However, he did not feel ready to join a class.
Jane did not have a teaching background and was unsure how best to help. She initially planned to start with grammar lessons. However, the Hotline teacher encouraged her to first identify her friend’s reading and writing skill levels, interests and goals. The Hotline teacher suggested working with him to develop a learning plan and provided guidance on finding suitable, culturally appropriate learning resources.
The teacher also referred Jane to the Hotline’s online tutor training program, recommending she begin by reading the mentor notes on adult learning and literacy teaching principles.
In addition, the Hotline teacher explained the importance of regularly reviewing and assessing progress, so Jane could adjust her support when required. She encouraged Jane to call back if she needed further advice and suggested that her friend contact the Hotline himself when he felt ready to take the next step.