03 Dec Enrolment help needs to be clearly signposted
Posted at 11:48h
in Latest news
A Hotline caller told us that his only enrolment option for the course he wanted at an educational institution was online enrolment. This was a major roadblock for him. His job agency told us that this requirement was impossible because he neither had the literacy or digital skills to do this.
The Hotline contacted the institution who clarified that applicants could walk in and would be assisted with course information and supported to apply. We also provided the job agency provider with contact details for the Aboriginal Student Support Manager.
Enrolment and administrative processes can be highly complex, and referring Hotline callers to the help they need means so much more than just giving a phone number!